TOP TEN BPO ADVISORS
1. Morgan Chambers
2. NeoIT
3. TPI
4. Equaterra
5. Alsbridge
6. Everest Group
7. Pace Harmon
8. Ovum Orbys.com
9. Quantum Plus
10. Marakon Associates
http://www.marakon.com
source :black book of outsourcing
Friday, September 28, 2007
healthcare Association
| HBMA | |
 | Founded in 1993, the Healthcare Billing & Management Association (HBMA) is the only trade association representing third-party medical billers. HBMA members process physician and other provider claims integral to the health care delivery system. |
| RBMA | |
 | The Radiology Business Management Association (RBMA), founded in 1968, is the only radiology-specific business organization in existence today. RBMA is dedicated to providing managers with information, resources, education and networking to run a successful radiology business. |
| HFMA | |
 | HFMA is the nation's leading membership organization for healthcare financial management executives and leaders. It is a respected thought leader on top trends and issues facing the healthcare industry. |
Sunday, September 16, 2007
BPO Agreement
How to Draft an Outsourcing Agreement, BPO Agreement, KPO Agreement?
Outsourcing is the contracting out of a company's non-core, non-revenue producing activities to specialists. It differs from contracting in that outsourcing is a strategic management tool that involves the restructuring of an organization around what it does best - its core competencies.
Two common types of outsourcing are Information Technology (IT) outsourcing and Business Process Outsourcing (BPO). BPO includes outsourcing related to accounting, human resources, benefits, payroll, and finance functions and activities. Knowledge Process outsourcing (KPO) includes outsourcing related to legal, paralegal, and other highly skilled activities.
A good outsourcing agreement is one which provides a comprehensive road map of the duties and obligations of both the parties - outsourcer and service provider. It minimizes complications when a dispute arise. However, many a times people neglect to pay attention while drafting an outsourcing agreement.
Before finalizing an outsourcing agreement, the terms should be thoroughly discussed and negotiated to avoid any misunderstanding at a later stage. Lawyers from all applicable jurisdictions must be consulted before finalizing any outsourcing agreement.
Before signing an Outsourcing Agreement the following must be properly addressed:
- Duties and obligations of Outsourcer
- Duties and obligations of service provider
- Security and confidentiality
- Legal compliance
- Fees and payment terms
- Proprietary rights
- Auditing rights
- Applicable law to outsourcing agreement
- Term of the Agreement
- Events of Defaults and Addressing
- Dispute Resolution Mechanism
- Time limits
- Location of Arbitration
- Number of Arbitrators
- Interim measures/Provisional Remedies
- Privacy Agreement
- Non-compete Agreement
- Confidentiality Agreement
- Rules Applicable
- Appeal & Enforcement
- Be aware of local peculiarities
Every outsourcing agreement should be modified as applicable under different circumstances. One brush should not paint all the painting. Offshore outsourcing is a legal minefield and many companies are not aware of the problems it causes. Of the 18 areas in a standard contract 15 need to be changed if the outsourcing provider is abroad.
Healthcare Bpo Solution
- Revenue cycle management
- Medical coding
- Medical billing
- Accounts receivables management
- Claims and payroll processing
- Teleradiology
- Remote diagnosis (Sleep study, ECG interpretation)
- Electronic medical records (EMR)
- Healthcare data analytics
Introduction to healthcare BPO
Introduction
- As healthcare provider organizations wrestle with improving revenues while providing high-quality care, there has been a lot of conversation about Business Process Outsourcing (BPO) and Revenue Cycle Management (RCM) – with emphasis on back-end billing
- By taking a more holistic front to back-office approach, a true BPO solution can bring significant value to an organization by reducing administrative costs, increasing collection levels and dramatically lowering its percentage of aged receivables
Facts & Figures
- The net spending of US healthcare industry in outsourcing was US$ 29.5 billion in 2003-04
- In the first half of 2006 alone, the US healthcare industry accounted for 7.2% of the total outsourcing market value without restructuring, compared to 3.4% in all of 2005 and 1.6% in all of 2004
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